Refund and Cancellation Policy

1. Launch status

Paid USD checkout is not live yet. FluxoKit will not accept U.S. paid subscriptions until the U.S. billing entity and Stripe account are incorporated, approved, and published in these policies.

This Refund and Cancellation Policy defines the intended U.S. Stripe launch posture so customer-facing promises are documented before paid checkout is enabled.

2. First subscription guarantee

When U.S. paid subscriptions launch, the first paid subscription purchase is planned to include a 30-day satisfaction guarantee. If the service does not fit your workflow, request a refund within 30 days after the first subscription charge.

The guarantee does not cover abuse, fraud, chargeback misuse, material policy violations, or amounts that applicable law or payment-network rules do not allow us to refund.

3. Subscription cancellation

Customers should be able to cancel through the Stripe Customer Portal or by contacting support. Cancellation normally prevents future renewal charges and keeps access active until the end of the current paid billing period.

Except for the first subscription guarantee or where required by law, partial-period subscription refunds are not automatic unless FluxoKit confirms a different result in writing.

4. Credits, top-ups, and failed generations

Used generation credits are not cash-refundable simply because you dislike an output. If a provider or system failure prevents delivery, FluxoKit may automatically restore credits or issue service credits through the internal ledger.

One-time credit packs or top-ups, if offered through Stripe, should be refundable only while unused and requested within 30 days unless applicable law requires a different outcome.

5. Stripe refund processing

Approved cash refunds are expected to be processed through Stripe to the original payment method. Bank and card-network timing can vary after FluxoKit submits the refund.

Refund requests, subscription changes, and payment retries should be reconciled against Stripe events before local entitlement or credit state changes are treated as final.

6. Disputes and chargebacks

If you believe a charge is wrong, contact support first so we can review the subscription, invoice, usage, cancellation, and refund history. Accounts with active payment disputes may be limited while the dispute is reviewed.

7. How to request help

For cancellation, refund, invoice, receipt, or billing questions, contact contato@fluxokit.io. Include the account email, invoice or receipt reference if available, and a short description of the request.